Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 69582 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7572 Views
  • 15 replies
  • 1 kudos

Resolved! Pending Transaction but order wasn’t completed

So I went through the process of ordering a pair of Apple Airpods last night at around 9:30pm but once I’d payed for the item via Apple Pay o2 took me to a page saying something went wrong and to call 202 to complete my order. I assumed it had just c...

Sv by Level 1: Joiner
  • 759 Views
  • 2 replies
  • 0 kudos

Resolved! Iphone 11 pro return

Hello my name is Andrei Negrea and I returned an apple 11 pro phone because I do not want that model but I was not given any confirmation that that model came to you you can do some checks please.

Resolved! Texting a whatsapp user if I don't have the app

I dabbled with Whatsapp some years ago but ditched it as I don't tend to leave mobile data on and I don't send and receive the volume of messages to warrant it. Now I am trying to sort out a social occasion and a lady has given me her number and said...

Anonymous by Not applicable
  • 592 Views
  • 9 replies
  • 0 kudos

Resolved! Sim Card Number Change

I called up on Monday and had my number transferred from another SIM card to the SIM card that currently in my new phone. How long does this take ? And will this change on the “my number” section and on the my 02 app as well?

Carlos99 by Level 1: Joiner
  • 508 Views
  • 7 replies
  • 0 kudos

4g Signal Manchester city centre

Why is the 4g signal strength so bad in Manchester City Center? I've been working there for the past few days - outside, and found the O2 4g signal strength dire ! It's that poor that my phone cannot complete a signal strength test ... Has anyone els...

AdamMurphy by Level 1: Joiner
  • 4798 Views
  • 46 replies
  • 1 kudos

Resolved! texts

INcreasingly I need to recieve texts at home but there is no O2 coverage. Can I get them over wifi

teamroche by Level 1: Joiner
  • 450 Views
  • 4 replies
  • 0 kudos

Didn't receive my Netflix offer

I made an early upgrade to an iPhone 8 with 64GB and recieved the double data offer from netflix to 50GB of data yet it has been over 2 weeks and i've been waiting for my 12 months of free netflix email. I also put in my number into the O2 website bu...

LK by Level 1: Joiner
  • 4046 Views
  • 17 replies
  • 0 kudos

Insurance Claim for a smashed screen

Galaxy note 10+ 5gI made a claim on Sunday and they told me that I would have a phone swap replacement on Tuesday. I wasnt sent an email regarding my claim so I called the next day and they told me that they had maintenance on sunday so they didn't p...

Abdul by Level 1: Joiner
  • 283 Views
  • 2 replies
  • 0 kudos