cancel
Showing results for 
Search instead for 
Did you mean: 

NO IPHONE IN THE BOX!

Saffy1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

i’ve gone to open my new iPhone 13 pro max box today only to find NO iphone in there but pieces of silver metal stuck inside the box! O2 are proving to be useless and not helping! CAN SOMEONE PLEASE HELP!!

Message 1 of 6
876 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 152273 Posts
  • 651 Topics
  • 29041 Solutions
Registered:

@Saffy1 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
867 Views

Saffy1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’ve been told i will have to call o2 tomorrow as they want me to be on the phone while they contact DPD! I called o2 many times and their customer service is disgracefully bad i was constantly being disconnected and each time i was having to explain myself over and over again! Never in a million years did i expect this to happen with such a company! 

Message 3 of 6
859 Views

MI5
Level 94: Supreme
  • 152273 Posts
  • 651 Topics
  • 29041 Solutions
Registered:

I'll ask @O2Lisa to check in with you in the morning @Saffy1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
848 Views

Saffy1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you that would be much appreciated!

Message 5 of 6
846 Views

O2Lisa
Former Staff
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Morning all, thanks for the tag @MI5.

@Saffy1 I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 6 of 6
808 Views