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Gooders70
Level 1: Joiner
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on ‎06-02-2022 14:46

on ‎06-02-2022 14:46

OK I'm confused my bills are up to date no probs so I thought maybe if I pay the remaining balance on my phone I can get an upgrade. Only thing is I done this on a different card. It went in and was taken but there's no comfirmation it still says if I want an upgrade I still have to pay the remaining. So do I wait longer until my next bill due or act on this. 

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MI5
Level 94: Supreme
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on ‎06-02-2022 15:26

on ‎06-02-2022 15:26

@Gooders70 

You may have to wait a few days for your account to update but you could have upgraded and paid off what you owe at the same time to avoid this.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149728 Posts
  • 641 Topics
  • 28523 Solutions
Registered:

on ‎06-02-2022 15:26

on ‎06-02-2022 15:26

@Gooders70 

You may have to wait a few days for your account to update but you could have upgraded and paid off what you owe at the same time to avoid this.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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