Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Galaxy Watch eSim

Can my galaxy watch with an O2 eSim receive linked calls even though my phone has a different network?

Ex o2 employee shares

Hi all,I’ve tried everything and this is my last resort I used to work for o2 8 years ago and bought shares in the parent company Telefonica through my wages each month I’ve since moved house a few times and lost all the paperwork are there any o2 em...

Resolved! Scam saying I have used my first premium text message

Had a text saying I have used my first premium text message and this is not included in my tariff. A) I have not messaged anything premium B) nothing in my account to suggest thisIs this a phishing scam? There was a link supposedly to o2.

Resolved! HELP! URGENT! CREDIT FILE UPDATE REQUIRED ASAP

Yet again, another damaged credit file due to my account failing to be closed. Declined credit yesterday due to an o2 error, and i need my credit file updating ASAP. I have sent the relevant emails but still await a response. PLEASE HELP

Resolved! Your Apple Music subscription is ready to redeem

Got an email that states "Good news, you might remember that your tariff comes with up to 6 months’ free Apple Music. Your subscription is now ready to redeem – just follow the link below.Thanks,O2"but when I click on the link it says Cannot redeem c...

Resolved! Internet/data spain

Hi folks. Travelling to Spain shortly as your aware need to use covid app status on mobile in case of normal mobile data failure as used here in uk. How do you get data or internet in Spain for travellers for 2 week period ie, do you use a internatio...

Resolved! voicemail pin

voicemail pin?

Resolved! Outgoing audio problem due to damage ro local mast

Only within the house, callers cannot hear my voice. Other O2 customers lose reception when approaching the house. It appears that our local phone mast has been damaged in a recent storm. We live in postal address M24 1EX and the O2 website recognise...

Resolved! Scam?

I have received a phone call from someone claiming to be O2 offering 40% discount if I entered a six figure number texted to me. Is this a scam?

Resolved! Cancelling Prime Video

Id like to cancel Prime Video which I got a free trial for when I started my contract.

O2

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