Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos


For 7 years my ex husband has stalked me on my mobile no NOT PHONE as his nephew hacked my no apparently happening often he has had access to all my messages phone calls Facebook and emails I feel as I have been raped I cannot believe that this can h...

annie418 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! O2 recycle

So I sent my nearly perfect iPhone XR to o2 recycle, was offered £286 for it initially, they then said the lcd was damaged and revised the offer to £57 to which I declined. Received my phone back today and it is destroyed! Screen smashed and severe d...

Angelaq85 by Level 2: Apprentice
  • 30 replies
  • 0 kudos

EU Roaming Fair Use Policy

I was shocked, alarmed and angered by a message sent to me by O2 yesterday saying "We've noticed your usage recently has been mostly in our Europe Zone lately." Can anyone suggest here what 'recently' and 'mostly' might mean here? I have been in the ...

Trimmer by Level 1: Joiner
  • 25 replies
  • 0 kudos

Resolved! Unlocking my phone

Hi, I am traveling to Egypt on the 20th of Jan and I am trying to unlock my phone so I can use a pre paid sim while I'm away, can you help me get my phone unlocked please?

Jimbo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Fast Track Entry into O2 Academy Brixton?

Hi all! I'm going a gig next month in Brixton and I saw that normally they have fast track entry for O2 customers. I was wondering what sort of customer you had to be? i.e pay monthly mobile, pay as you go, pay monthly tablet, broadband etc. I'm curr...

hiling99 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Fake o2 text?

I received a text from this number ‭+44 7519 306020‬O2:We were unable to process your latest bill. In order to avoid fees, update your billing information via [link removed]I didn’t receive any emails as I normally do from o2 especially when it’s to ...

Chlo14 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! phone not arriving

i ordered a phone around 11pm on saturday night and got next day delivery however its not wendesday (new years day) and the phone still hasnt arrived yesterday i had an email saying that it would arrive tht day and it didnt and i seem to have acciden...

Lauren05 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Query e-mail

received e-mail saying that O2could not process my bill. Wanted me to update billing info via [link removed] I think it may be a shame. Can you check.