Solved: Order

CzarinaMAA · ‎02-03-2022

I have placed an order for a new phone and it says that it will come with free ear buds. I received my new phone but I did not receive my ear buds yet. Sadly enough, I can't find a way to track the order. Can somebody help me please?

MI5 · ‎02-03-2022

@CzarinaMAA

You need to claim from the phone manufacturer.

See the instructions received with your order.

If it's Samsung, see here https://www.samsung.com/uk/offer/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-03-2022

@CzarinaMAA

You need to claim from the phone manufacturer.

See the instructions received with your order.

If it's Samsung, see here https://www.samsung.com/uk/offer/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Order

Boostbox

amazon account still controlled by o2

Huawei

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Amazon Prime Extra