Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Chromebook delivery

I recently missed delivery by DHL of my free Chromebook. It was sent by A Novo UK LTD. I have tried contacting them via email and phone to rearrange delivery but its impossible to get any response. Please advise best method of sorting this delivery o...

Resolved! Aeriel 02 contract.

I was cold called a couple of weeks ago by a (local) number saying it was Aeriel (a subsidiary partner of O2) and offering me a good deal on my O2 monthly payment, I had upgraded my 02 account to 9Gb in October last year and they now say that I will ...

Resolved! Switching to Non-O2 refresh airtime

I have paid off my device and I plan not to upgrade up to 2 years. I've been thinking that maybe I can save money if I choose a 12month airtime plan rather than continuing my current airtime. However, I need insight of how to do it. Thank you.

Resolved! Data in france vs switzerlan

Hi, I recently travelled to France via Switzerland. Strangely my mobile data worked in Switzerland but didn't work in France at all. I was able to use my phone to call still in France. I should have access to data in the Europe Zone which includes bo...

Wifi calling epuc

Anyway else get near the record of trying to get o2 to fix wifi calling ? I’m up to 3 years so far

Resolved! Claim Galaxy Watch 4. https://2021.samsungpromotions.claims/zflip3watch/en-GB Closed

The address on the leaflet and this one are both invalid https://2021.samsungpromotions.claims/zflip3watch/en-GB for me to claim my watch. One says the claim form is closed, and the other doesn't exist. Please help.

Resolved! Volt

I`ve been an O2 customer a month now and haven't been confirmed as a Volt customer yet. i cant dial 202 to chat to someone as my O2 package is data only for a tablet. I just need to confirm if I am a Volt customer and will get my double data, as I ha...

Resolved! where can I see the consumption of my data?

I've received a text message from O2 telling me that I have almost used up all my data for the month....after logging into my account, it looks like I have used 7.3GB out of 8GB in 5 days....now I'm working from home and mostly use home wifi. Is ther...

Resolved! O2 Complaint system

Warranty void due to taking the protective film off the new Samsung galaxy 3 fold the inside screen, i phoned to complain on the matter it's now cost me 489.40 for it to be repaired and the only answer i recieved from the o2 202 service was this is c...

Resolved! SMS Texts via Wi-Fi Calling

My daughter is looking for a new phone but we're in a really poor signal area (for all providers) and don't receive texts. However, on my EE contract the wi-fi calling works for texts as well phone calls, so I can send and receive them with no proble...

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