If im getting disney plus for free for 6 months why am i being charged on my bill for it

[Dave-140608]

Disney+ charges where i have been give a 6month free subscription but im still being charged for it on my bill

[Cleoriff · Accepted solution]

Hi @Dave-140608 

Info here on how to apply EXTRAS Guide: Adding and removing O2 Extras  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Jojovts]

Hi Dave, I've got the same changed my monthly SIM only tariff and was given Disney plus Never used it or accessed it now Just noticed that because i didnt cancel it been charged last 2 months

 Cancelled it now but how many people have been in the same boat? 😕