Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Virgin Bolt On

New to O2, promotion is, if Virgin Customer you get double data. I can't see my data doubled. How long does it take to activate

Resolved! Un paid bill from 2 years ago when I was a 02 customer

Hi,I recently checked my credit score and found out there's an unsettled payment from when I was a 02 customer 2 years ago. I've been trying to figure out how to sort this out and the app and my 02 have been really unhelpful in finding out how to do ...

Resolved! Ringing Time

Last week, you were kind enough to advise me how this could be extended. It worked for a couple of incoming calls but has now reverted to just 15 seconds. Further advice would be greatly appreciated. Phone is a Galaxy A32 if this is relevant.

Resolved! How to return a sim under change of mind policy

I received a sim as part of a virgin upgrade but i do not want it how can i return it

Resolved! Blocked outbound calls

Been calling 02 for 2 days to un block my phone, my bill has been paid too. They kept saying within 24 hours it will be sorted. I'm still waiting almost 72 hours later. Is anyone else having the same issue.

Resolved! o2 open discounts

How do I go about applying for o2 open discounts in order to get 25% off my airtime plan? I have searched everywhere on the site and I can't find anywhere to put my unique company code.

Resolved! Possible fraud call

01163000124Has anyone else had a call from this number, very dodgy pertaining to be from O2 and offering an account discount, they then sent an SMS with a one time code (message below), I didn't go any further and ended the call. *SECURITY WARNING* T...

Resolved! Delivery no show for more than 3 weeks

I ordered an upgrade on 4th Jan (more than 3 weeks ago). Phone was then posted DPD for next day delivery via DPD but I received no delivery. It's become quite cleae the phone is not coming and likely has been lost or stolen somehwere in DPD. I've tri...

Resolved! Cancel Disney+

Hi , i hope someone can help.How do i cancel my disney+ subscription, i got it free through O2 but it runs out soon. have tried through Disney+ but it sends me to O2ThanksNick

Return and refund?

I purchased 2 sets of Galaxy pods for Christmas and since then I have been trying to return them. Does the Returns and Repair department actually exist as I cannot get in touch with them? I have spoken with Live Chat who advised me to return them whi...

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