Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Contact O2 advisor

Is there is possible finding a phone number where to ring and talk to a person? How do you contacting a O2 advisor or customer service?

Resolved! Cancelled Disney + 30/04...

...with an email confriming no access from 30/04. Why then is it still showing as a full bill on my upcoming bill?

Resolved! Amend order

I’ve just upgraded but want to amend my order to a different phone! Can I do this before it is processed?

Resolved! Replacement SIM for stolen phone.

Good evening all. Yesterday I reported that my Granddaughters phone had been stolen. I forgot to ask about a replacement SIM. Do you know if O2 send a replacement automatically or do I have to go back and ask for a replacement? Thank you.

Resolved! I am a new customer! Can I get a SIM card and a payout phone?

I am a new customer! Can I get a SIM card and a payout phone?

Resolved! Bill

I can’t pay my bill until Saturday

Resolved! victim of fraud

I have been defrauded a couple of months ago for contracting a phone (iPhone 13 pro max for £28 a month which i never received it. I finally realised it was a sim card only deal)I called customer service for rectification and i was promised that no s...

Resolved! Ordered but not got any confirmation and cannot collectv

Hi, I order the new iPad Air 5 on Friday to collect at the store as it said I could collect that same day. I went to the store and they said they couldn’t even find my order? I’ve received the documents for it but no confirmation to pick up abs the s...

Resolved! Order tracking

I ordered my new upgrade phone and paid for it to be delivered before 10:30 and the tracking only says order confirmed.

Resolved! MISSED DELIVERY - ITEM RETURNED :(

I sadly missed my both delivery attempts for the headphones that came with my upgrade, all DPD tracking says is “returning to O2”. I was wondering if anyone out there knew if it’s still possible to get the package?

O2

Forum Posts