Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! I have just ordered another contract phone in my name. But that isn’t going to cut my original one?

I just order another contract phone , but that isn’t going to cut off my original contract phone will it ?

02 Text Message today 20/5/2022

Good Afternoon, I just received the following text from 02 To improve your local network and help keep everyone connected, we're carrying out essential work in CV35 7PN.While we do, your signal might come and go. We'll keep you posted though.We'll st...

Resolved! I cant make an international call

I'm trying to call a hotel in Spain and cant make international calls but I don't know how to change settings so this is possible

Resolved! Credit Check

hi team, i just failed a credit check.. not sure how that happened ? can you please advise ?

Resolved! Accounts & Billing

Hello,About 10 days ago, we received the final bill from "O2 my care" with the request to send the cheque to: Telefonica UK Ltd., PO Box 756, Camberley GU15 3SS. We accordingly did so via Recorded Delivery from our address in FranceAn attempted deliv...

Resolved! stolen phone, number has been reallocated to another network without my knowledge!

some scumbag broke into my car and stole my phone! When I tried to get a PUK code to retrieve my number onto a new sim I was told that the number .which I've had for about 30 years has been reallocated and is active on PMS network. All within 24 hour...

Resolved! Payment

I tryed to get a iPhone on pay as you go and I was refused but they still tuck my up front payment

Resolved! New phone new sim

I have had my phone stolen with my sim in. I've ordered a new phone and a new sim. How do I activate the new sim if I cant receive the text as my new phone cannot be set up without the sim and vice versa? PLEASE can someone help me. I cant even phone...

Resolved! Chantelle Harvey

Hi I’m trying to get on my 02 to sort an upgrade as my phone is broke but I cannot get in as there sending a code to my number which is broke can you help?

Resolved! free watch with galaxy z flip

hi i purchased a galaxy z flip phone and it states if you buy between 05/05/22 and 31/05/22 you can claim a free samsung smart watch but when i type in the email address on the o2 promotion flyer it doesnt come up and i cant find where i need to clai...

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