Solved: Wifi calling disappeared

Nicky0101 · ‎04-01-2021

Since the android update in December my WiFi calling has disappeared. Due to having no signal and no 4g where I live I need this setting to use phone for work purposes etc. I dialled *#1234# for the csc code and for some reason my device is no longer supported for WiFi calling. I have an S20 5g ...help!

MI5 · ‎04-01-2021

@Nicky0101

You need to turn off and remove SIM card.

Turn phone back on and wait for it to boot up, then replace SIM with phone on..

It's a known software issue than Samsung are going to fix in the next update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-01-2021

@Nicky0101

You need to turn off and remove SIM card.

Turn phone back on and wait for it to boot up, then replace SIM with phone on..

It's a known software issue than Samsung are going to fix in the next update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎07-01-2021

Hey @Nicky0101 did the above steps restore wifi calling or are you still having problems?

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Nicky0101 · ‎07-01-2021

Hello!!!!! Yes it worked, thank you so much. 😊

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