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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: WiFi and 4G Calling with recent Huawei phones

@MI5

It seems O2 is failing to detect the device type in My O2.
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Posts: 95,155
Topics: 543
Solutions: 12,065
Registered: ‎04-04-2012

Re: WiFi and 4G Calling with recent Huawei phones

There's been a few complaints about that recently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: WiFi and 4G Calling with recent Huawei phones

[ Edited ]

@MI5

Finally, the VoLTE switch on my new device is missing when an O2 SIM is plugged in. No idea whether it fails to register on the network or the device does not attempt to register at all. Configuring call forwarding over LTE does not work and falls back on 3G. WiFi Extras works with manual setup using SIM authentication but the device shows no signs connecting to VoWiFi successfully.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: WiFi and 4G Calling with recent Huawei phones

[ Edited ]

Still looking at whether it is a device issue or activation issue.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: WiFi and 4G Calling with recent Huawei phones

@MI5
The phone doesn't work properly with a Three SIM either.
Highlighted
Posts: 95,155
Topics: 543
Solutions: 12,065
Registered: ‎04-04-2012

Re: WiFi and 4G Calling with recent Huawei phones

Correct uk bands?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: WiFi and 4G Calling with recent Huawei phones

@MI5

Yes, the device gets 4G signal with both O2(Pay monthly) and a Three SIM(the free SIM without credit).
Highlighted
Posts: 95,155
Topics: 543
Solutions: 12,065
Registered: ‎04-04-2012

Re: WiFi and 4G Calling with recent Huawei phones

I guess neither network supports that phone then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: WiFi and 4G Calling with recent Huawei phones

I don't even know whether O2 is going to support Huawei phones.

Highlighted
Posts: 95,155
Topics: 543
Solutions: 12,065
Registered: ‎04-04-2012

Re: WiFi and 4G Calling with recent Huawei phones

Nor do we.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)