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Level 1: Joiner
Posts: 1
Registered: ‎16-05-2018

microsoft authentication app


I cant download the microsoft authentication app on my Samsung Galaxy Note II, is says its incompatable

I need this to access work emails outside the office.

Any advice please



Posts: 76,561
Topics: 480
Solutions: 8,827
Registered: ‎04-04-2012

Re: microsoft authentication app

Your note 2 is probably too old and incompatible.
Your 2 options are get a new phone or try to find the app on Google and sideload it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum

Posts: 58,392
Registered: ‎04-01-2009

Re: microsoft authentication app

I think KK 4.2 was the last os update on the Note 2 from memory of owning one so yes no easy answer I'm afraid. I think maybe if you need to access work emails your only option would be to treat yourself to an upgrade. Shame really because the Note 2 is a damn good phone.

Level 7: Part Timer
Posts: 301
Registered: ‎12-06-2014

Re: microsoft authentication app

There is always the old Microsoft Account App, which Authenticatior replaced.




That should work but you probably have to install it from a laptop and uncheck the unknown sources button, with the usual caveats about doing so at your own risk.


Android (Huawei, Huawei, Sony, HTC ) Wear OS (Huawei) Windoze (Nokia) Not Samsung or iOS

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Have been a (more or less) continuous customer of Cellnet's since 1998 & not here to make friends. If you don't like what I post, don't read it. I post within the rules, and guidelines.
I take a very caustic view of the dichotomy between how corporations like O2 would like to be perceived and how they operate, in reality. And am here to help fellow customers hold O2 to account - O2 claim this is what they want.

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Community Manager
Posts: 294
Registered: ‎18-04-2018

Re: microsoft authentication app

Hi @Richard8, did the advice above help you sort this out and access your work email in the end? Let us know how you're getting on with this, and welcome to the forum slight smile


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