WiFi Extra - Unable to connect

[KerryJ]

Has anyone else had this issue with unable to connect to Wifi Extra on the London Underground?

It happens at every station I try. It used to be fine recently It just won’t connect. If I try with virgin media wifi, I get an error after typing in my number to register.

I’ve removed and re-registered my phone at O2 hotspots from Manage my devices... several times, but still get ‘unable to connect to Wifi Extra’

On top of it all, I can’t even find a contact number email for O2, just a continuous loop of FAQ pages, hence why I’m here.

I also typed all this out already and got an error after clicking post!!

Many thanks

[Cleoriff · Accepted solution]

@KerryJ 

All numbers for O2 are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[KerryJ]

Ah, thank you Cleoriff

That’s one problem solved 👍🏼😄