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on 09-04-2021 07:29
It happens at every station I try. It used to be fine recently It just won’t connect. If I try with virgin media wifi, I get an error after typing in my number to register.
I’ve removed and re-registered my phone at O2 hotspots from Manage my devices... several times, but still get ‘unable to connect to Wifi Extra’
On top of it all, I can’t even find a contact number email for O2, just a continuous loop of FAQ pages, hence why I’m here.
I also typed all this out already and got an error after clicking post!!
Many thanks
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on 09-04-2021 07:49
All numbers for O2 are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
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on 09-04-2021 07:49
All numbers for O2 are in this guide
Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
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on 11-04-2021 12:52
That’s one problem solved 👍🏼😄

