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WIFI Calling option not available for Samsung S10

AndreeaC
Level 1: Joiner
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Hi all got a new s10 about a month ago, I have activated wifi calling on my account and was working fine. It has just stopped working randomly at some point and the option is now removed. I've reset the network settings and restarted the phone without any luck. Anyone else encountered this issue?

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Bambino
Level 72: Oracle
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@AndreeaC  Please contact customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@AndreeaC 

I get the same problem occasionally when O2 has a problem with their wifi servers.

I doesn't usually last long though and generally back up within the day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
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Hi @AndreeaC, how are you doing? It's been a little while since you posted, so I wanted to check if you still needed some help, or if the advice above helped you get everything in order slight_smile

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