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WIFI Calling option not available for Samsung S10

AndreeaC
Level 1: Joiner
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‎05-08-2019 16:45

‎05-08-2019 16:45

Hi all got a new s10 about a month ago, I have activated wifi calling on my account and was working fine. It has just stopped working randomly at some point and the option is now removed. I've reset the network settings and restarted the phone without any luck. Anyone else encountered this issue?

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Bambino
Level 85: Esteemed
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‎05-08-2019 16:53

‎05-08-2019 16:53

@AndreeaC  Please contact customer service. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
In response to Bambino
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‎05-08-2019 17:11

‎05-08-2019 17:11

@AndreeaC 

I get the same problem occasionally when O2 has a problem with their wifi servers.

I doesn't usually last long though and generally back up within the day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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‎04-09-2019 08:16

‎04-09-2019 08:16

Hi @AndreeaC, how are you doing? It's been a little while since you posted, so I wanted to check if you still needed some help, or if the advice above helped you get everything in order :slight_smile:

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
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