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Upgrade email

GayWebhead
Level 1: Joiner
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Does anyone know how long the upgrade email takes to come through? I upgraded over the phone this morning but still no email for me to click to start my order.
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MI5
Level 94: Supreme
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@GayWebhead 

Have you checked your spam folder?

You should get the emails immediately unless you have been referred for credit checks.

You can call O2 to check Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151819 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

@GayWebhead 

Have you checked your spam folder?

You should get the emails immediately unless you have been referred for credit checks.

You can call O2 to check Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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GayWebhead
Level 1: Joiner
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Registered:
Thanks I’ll give them a call
Message 3 of 4
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MI5
Level 94: Supreme
  • 151819 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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