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Issue with upgrade page

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Sam57
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‎04-06-2020 14:39 - edited ‎04-06-2020 14:39

‎04-06-2020 14:39 - edited ‎04-06-2020 14:39

Hi, i'm trying to access the upgrade service however the page fails to connect with the service and remains a black dotted loading circle. My connection and device are fine as I have tried using moblie data on my phone and internet on my laptop both with the same issue. Is there a problem with the upgrade service itself? 

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MI5
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on ‎04-06-2020 14:41

on ‎04-06-2020 14:41

@Sam57 

There are some system issues currently but if you call 202, upgrades are working as normal on the phone.

Other numbers you can try here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎04-06-2020 14:41

on ‎04-06-2020 14:41

@Sam57 

There are some system issues currently but if you call 202, upgrades are working as normal on the phone.

Other numbers you can try here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sam57
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on ‎04-06-2020 14:43

on ‎04-06-2020 14:43

Thanks very much for the quick information!

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MI5
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on ‎04-06-2020 14:44

on ‎04-06-2020 14:44

You're welcome mate
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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