Solved: Upgrade email

GayWebhead · ‎04-06-2020

Does anyone know how long the upgrade email takes to come through? I upgraded over the phone this morning but still no email for me to click to start my order.

MI5 · ‎04-06-2020

@GayWebhead

Have you checked your spam folder?

You should get the emails immediately unless you have been referred for credit checks.

You can call O2 to check Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-06-2020

@GayWebhead

Have you checked your spam folder?

You should get the emails immediately unless you have been referred for credit checks.

You can call O2 to check Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

GayWebhead · ‎04-06-2020

Thanks I’ll give them a call

MI5 · ‎04-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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