Trouble checking out

[Meraki22]

I am trying to upgrade my device and I have it in the shopping basket, but I only have an option to save basket and none to check out. 

[pgn]

Make sure that *just* the Upgrade is in your basket, @Meraki22 - if you want to buy additional items, like a case or earphones, make a second order, don't add it to the upgrade order.

If you are entering a Discount Code, sometimes the "Checkout" button gets greyed-out, perhaps better to call into an O2 Shop for the upgrade if possible?

Good luck getting your upgrade processed.

[MI5]

Are you signed in correctly?

[jonsie]

Try Edge or IE browser.

[Anonymous]

Go in store to upgrade, it’s much easier & probably walk out the same day with your choice of phone