Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Level 1: Joiner
Posts: 1
Registered: ‎25-03-2019

Trouble checking out

I am trying to upgrade my device and I have it in the shopping basket, but I only have an option to save basket and none to check out. 

Posts: 11,754
Topics: 115
Solutions: 60
Registered: ‎11-04-2012

Re: Trouble checking out

Make sure that *just* the Upgrade is in your basket, @Meraki22 - if you want to buy additional items, like a case or earphones, make a second order, don't add it to the upgrade order.


If you are entering a Discount Code, sometimes the "Checkout" button gets greyed-out, perhaps better to call into an O2 Shop for the upgrade if possible?


Good luck getting your upgrade processed.

Most Random Thread.pngMost Useful Guide.pngWe cannot access your account
Posts: 98,880
Topics: 546
Solutions: 12,457
Registered: ‎04-04-2012

Re: Trouble checking out

Are you signed in correctly?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 79,799
Topics: 570
Solutions: 3,796
Registered: ‎04-01-2009

Re: Trouble checking out

Posts: 0

Re: Trouble checking out

Go in store to upgrade, it’s much easier & probably walk out the same day with your choice of phone