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Top up rewards

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Carjamder
Level 1: Joiner
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on ‎13-12-2018 10:24

on ‎13-12-2018 10:24

I have recently transferred from pay as you go to pay monthly, will I lose my saved rewards from previous pay as you go top ups?

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MI5
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on ‎13-12-2018 10:37

on ‎13-12-2018 10:37

Hi @Carjamder 

Unfortunately yes, any rewards not claimed will be lost but any credit you have can be added to your contract account to go towards paying your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎13-12-2018 10:37

on ‎13-12-2018 10:37

Hi @Carjamder 

Unfortunately yes, any rewards not claimed will be lost but any credit you have can be added to your contract account to go towards paying your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎13-12-2018 16:31

on ‎13-12-2018 16:31

I think you could have claimed your rewards as credit then it would have been transferred over.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎13-12-2018 16:40

on ‎13-12-2018 16:40

Could have done before switching, yes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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