Tado

[Paddy]

Long story short lol. I bought a Tado through the o2 store for £50 I didn’t receive a confirmation email so I thought it hadn’t gone through. I tried to order again and the same thing happened. The next day I received 2 text saying my items would be delivered and 2 x £50 had been taken from my account.
I picked one Tado up from the store and left the other one there as I was told it would be automatically picked up that I hadn’t collected and the money would be refunded.
This hasn’t happened yet and I’m not sure how to check as I never received an order number.
Any ideas or maybe I haven’t left it long enough
Thanks for any help

[Cleoriff]

@PaddyYou need to contact customer services asap and explain the issue. Otherwise you may be paying twice. https://www.o2.co.uk/contactus

Edited to add, it does take a couple of days to be scanned back into the system but it wont hurt to check

Welcome to the forum by the way

[MI5]

Chase up the store to find out why they haven’t returned it.
Until it gets scanned back in by the o2 distribution centre it won’t be taken off your account.

[Paddy]

Thanks for the help I’ve not had any joy online as I didn’t receive an order number by email and didn’t think to screenshot it on the payments screen....I’ll get in touch with the store

[MI5]

Good luck......

[Cleoriff]

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@Paddy wrote:
Thanks for the help I’ve not had any joy online as I didn’t receive an order number by email and didn’t think to screenshot it on the payments screen....I’ll get in touch with the store

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If you have no joy with them @Paddy then contact customer services as I suggested. It's very easy for these to go 'missing'...

[liggerz87]

Also get the reference number from bank and give to O2 but will also have to wait till it's scanned back into system

[jonsie]

Isn't online ordering just wonderful with O2....

[Paddy]

I think the problem is I don’t have an o2 phone and did an online order which I am being punished for 😂. Online tell me to phone, the call centre then pass me around for a while before hanging up.
The shop were helpful they say it should be refunded in 3-5 days and if not phone the call centre which already frightens me lol

[EmilieT]

Hi @Paddy, thnaks for the update! It'd be great if you could let us know in the next 3-5 days when you get your refund, or if there's any more issues. Fingers crossed it'll all go smoothly from here though