Tado

[Paddy]

Long story short lol. I bought a Tado through the o2 store for £50 I didn’t receive a confirmation email so I thought it hadn’t gone through. I tried to order again and the same thing happened. The next day I received 2 text saying my items would be delivered and 2 x £50 had been taken from my account.
I picked one Tado up from the store and left the other one there as I was told it would be automatically picked up that I hadn’t collected and the money would be refunded.
This hasn’t happened yet and I’m not sure how to check as I never received an order number.
Any ideas or maybe I haven’t left it long enough
Thanks for any help

[Paddy]

Just an update that’s 5 working days and no refund unfortunately. I’ve tried the shop, online and phone with no joy now. I’ll try complaints next I suppose.
Got to say I’m very disappointed that they can just keep my money like this though.

[MI5]

It'll take more like 15 to 20 days.

[Paddy · Accepted solution]

Thanks for all the replies.
I emailed o2 complaints last week, I got a call today saying sorry I should have had the refund 2 weeks ago but something had gone wrong in the system.
Anyway it’s sorted now and I’ll have it in the next 3-5 days.
So I’d say the complaints email complaintreviewservice@o2.com is the way to go if you’re struggling.
Thanks again