Switching to new network sim PROBLEMS, HELP!!

[millicentpj]

Hi, I've been trying to swtich providers from o2 to VOXI and I'm having a lot of trouble with the sims...here is what I've done...

Turn on phone and it says "Enter Sim Card PIN" which I do, then it quickly loads and says "SIM CARD UNLOCKED". Then i try to unlock my phone and it says "SIM network PIN blocked. Enter SIM network PUK." I have entered both codes VOXI gave me in the live chat with them, neither worked. I entered the unlatching code from o2, that didn't work. I tried 0000 and that didn't work. After each attempt its saying "Network unlock request unsuccessful". Ive been to the vodafone shop, I've been to the o2 shop and keep getting passed between them. O2 livechat said I've been successfully ported and have closed my account so I got no help from them.

Please, if anyone could give me some advice on what to do? If I just give up completely and put an o2 sim or giffgaff card back in, will that work or is my phone completely useless with sims now?

Thank you in advance!

[MI5]

Best of luck whichever way you go @millicentpj 

[Martin-O2]

Thanks for the mention @MI5! 

@millicentpj I've replied to your message so please take a look and get back to me. 

[millicentpj]

Hi, I've replied to your private message

@Martin-O2 

[Martin-O2]

Good news @millicentpj I've received the MCK unlock code for your phone. I've sent it over in a private message so please check there and let me know how you get on. 

[jonsie]

Top man @Martin-O2 👍