Stopping unwanted o2 texts

[Anonymous]

I have tried using 2220 to stop texts, it is so garbled that I can make no sense of it. I have just had a live chat with a GURU called Benji who wanted so much information that I had to say it would be easier to move to another supplier. He did not seem particularly concerned and terminated the chat.

Is there anyone out there who can point me in the right direction please

[Anonymous · Accepted solution]

Hi Taff240

when speaking online it is essential that the advisor is as certain as they can be that they are talking to the account holder hence the checks. It is your personal data after all.

In relation to the texts, you can either reply with the word STOP although that may cost you money or go to your my o2 online and turn marketing texts off there or call o2 on 202 (contract) or 4445 (payg) and ask them to stop them.

Or if it is only the odd one then just delete them. You are not being charged for them so why waste time stressing out?

Be happy and stay safe.

Please let us know how you get on.

[Anonymous]

The texts I am receivind are mainly about tariff offers and other offers regarding payments etc

[Anonymous]

And these are coming from o2 or from other companies offering mobile phone contracts? ??

[Anonymous]

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@Anonymous wrote:

I have just had a live chat with a GURU called Benji who wanted so much information that I had to say it would be easier to move to another supplier. He did not seem particularly concerned and terminated the chat.

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You would have soon moaned if your O2 account had got hacked, a new expensive phone ordered signed up with a 24 month contract & your address changed - that use to happen a lot in the past & thats why O2 now want to make sure they are really dealing with the account holder.

Its good to see O2 are keeping up the rigid checks when dealing with customers.