Sim still hasn't arrived

[Anonymous]

Hello,

I ordered a sim as part of a sim only contract on thursday the 29th and it still hasn't arrived, despite being told that it should come within one day. I have also recieved an email today claiming that my first bill has come through despite recieving it yet? Can I expect it tomorrow?

[Cleoriff]

Hi @Anonymous

You need to speak to customer services http://www.o2.co.uk/contactus This is a customer to customer forum and no-one here has access to your account..

[viridis]

Sims take 2-3 working days to come, i think only devices are sent 1 day delivery.

[viridis · Accepted solution]

Accessories, sims and mobile broadband
Free standard 1-2 working day delivery if you order before 15:30.
Weekend:Orders placed at the weekend will be delivered on Tuesday or Wednesday.

[Anonymous]

Thank you

[Cleoriff]

Glad @viridis was able to help...:smileywink:

[MI5]

You can call to get refunded if you are billed for time before the sim arrives.

[Anonymous]

Thanks for clarifying this @viridis