O2 account update after number transfer

[Anonymous]

Hello,

I changed from a PAYG to pay monthy contract and transferred my PAYG number today. But when I go on the my O2 app, it can't tell me how much data I have left (I have unlimited texts and minutes) and when I go log on to o2.co.uk and click on the number I transferred, even though it says pay monthly, when I click on the number to view details it seems to still think it is a PAYG number. Do I just have to wait for it to fully transfer over the system?

[jonsie · Accepted solution]

Yes it takes 2 or 3 days for your number to reregister on a different platform. Please don't worry, it's perfectly normal.

[Cleoriff]

Hi @Anonymous from your other posts I think you are expecting too much too quickly

You new contract account details should be up and running and showing correct details in My O2 in 24-48hrs

If concerned after that time then speak to CS http://www.o2.co.uk/contactus

[MI5]

It will need at least 24 hours to update

[Anonymous]

Thank you all Sorry if it seems I'm impatient 

It's just I'm away over the weekend so I wanna be 100% sure I can be contacted in case of an emergency

Cheers again

[Anonymous]

Glad you found the answer to your question here
@Anonymous do come back if you have any other questions! See you around!