Solved: Saturday Delivery

TRace3141 · ‎12-01-2019

So I order a phone on a Friday. I pay £6.99 for Saturday delivery.

UK Mail/DHL tracking tells me delivery is delayed to Monday. FFS, need a refund.

Online chat - "Oh, UK Mail doesn't do Saturday deliveries."

So why the blazes did O2 take my money for something that's not even a thing?

FFS.

MI5 · ‎12-01-2019

It is a thing, so ignore what live chat says. Call customer service and they will refund the delivery charge http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-01-2019

@TRace3141

It is a thing, so ignore what live chat says. Call customer service and they will refund the delivery charge http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-01-2019

Live chat, don't you just love it!

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎12-01-2019

@jonsie wrote:
Live chat, don't you just love it!

Using those famous words..Not a lot!!

Veritas Numquam Perit

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