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Level 1: Joiner
Posts: 4
Registered: ‎31-12-2018

Samsung Tab S4 keyboard book case

Hi sorry if I'm in the wrong board

I hope someone can help. I bought the keyboard case from O2 to go with the Samsung Tab S4.

I've put it in the case and put it on the pins but nothing happens. I can manually put it into the dex desktop but the keyboard doesn't work. Is there a setting I need to do for it to work or could it be faulty.

Any help would be appreciated

Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Samsung Tab S4 keyboard book case

@littleoz the one I use on my Tab is bluetooth.

Is yours the same? If so, you'll need to turn on your bluetooth and pair it to the keyboard.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎31-12-2018

Re: Samsung Tab S4 keyboard book case

It's the official one that's £129.99 on O2 shop. I had Bluetooth on but nothing still showed up. I'll give it another go though

Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Samsung Tab S4 keyboard book case

@littleoz 

I've found the manual here for you http://downloadcenter.samsung.com/content/UM/201807/20180711105438453/EJ-FT830_UM_EU_ASIA_Type_Rev.1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎31-12-2018

Re: Samsung Tab S4 keyboard book case

  • @MI5. Thank you. Done all that it shows in manual and still nothing
  • Looks like it could be a trip to the local O2 shop see if it's faulty
Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Samsung Tab S4 keyboard book case

Sadly would seem to be Smiley Sad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Samsung Tab S4 keyboard book case

Sorry to hear about your keyboard @littleoz! Let us know if the store managed to sort it out for you. It would be great to hear what the issue ended up being in case anyone else is struggling with this too. Smiley Happy

 

Thanks for the troubleshooting @MI5!

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Level 1: Joiner
Posts: 4
Registered: ‎31-12-2018

Re: Samsung Tab S4 keyboard book case

@Marjo

I've got an appointment tomorrow morning at the o2 store. Hopefully will get it sorted or a replacement.

 

Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Samsung Tab S4 keyboard book case


@littleoz wrote:

@Marjo

I've got an appointment tomorrow morning at the o2 store. Hopefully will get it sorted or a replacement.

 


Fingers crossed! fingers crossed

 

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