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Samsung Tab S4 keyboard book case

littleoz
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Hi sorry if I'm in the wrong board

I hope someone can help. I bought the keyboard case from O2 to go with the Samsung Tab S4.

I've put it in the case and put it on the pins but nothing happens. I can manually put it into the dex desktop but the keyboard doesn't work. Is there a setting I need to do for it to work or could it be faulty.

Any help would be appreciated

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MI5
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@littleoz the one I use on my Tab is bluetooth.

Is yours the same? If so, you'll need to turn on your bluetooth and pair it to the keyboard.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

littleoz
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It's the official one that's £129.99 on O2 shop. I had Bluetooth on but nothing still showed up. I'll give it another go though

MI5
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@littleoz 

I've found the manual here for you http://downloadcenter.samsung.com/content/UM/201807/20180711105438453/EJ-FT830_UM_EU_ASIA_Type_Rev.1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

littleoz
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  • @MI5. Thank you. Done all that it shows in manual and still nothing
  • Looks like it could be a trip to the local O2 shop see if it's faulty

MI5
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Sadly would seem to be 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Marjo
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Sorry to hear about your keyboard @littleoz! Let us know if the store managed to sort it out for you. It would be great to hear what the issue ended up being in case anyone else is struggling with this too. slight_smile

 

Thanks for the troubleshooting @MI5!

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littleoz
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@Marjo

I've got an appointment tomorrow morning at the o2 store. Hopefully will get it sorted or a replacement.

 

Marjo
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@littleoz wrote:

@Marjo

I've got an appointment tomorrow morning at the o2 store. Hopefully will get it sorted or a replacement.

 


Fingers crossed! fingers_crossed

 

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