Returns

[Yvette62]

Hi  I want to return my phone which I received a few days ago but due to there being no customer service at the moment I have no idea what to do? Will 02 honour a longer cooling off period do you think? Thanks 

[MI5]

Returns aren't possible right now but you should still let O2 know so it can be returned later https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Yvette62 · Accepted solution]

Ok thank you. When I've rung customer service the options are theft or fraud ..do I lie?! I got cut off last time I rang

[Cleoriff]

Other numbers..

Everything is taking longer due to the current crisis.

The numbers for the payment management team are 0800 325 302 or 0800 902 0217.

or try these 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Use any to get through.

[jonsie]

Yes, definitely lie