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Replacement phone whilst mine is being fixed?

sn86
Level 1: Joiner
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Hi all, looks like I'll be sending my device off to be repaired - I've not had to do this for some years, do they still hand out basic phones as a replacement or have they given out something a bit more smart related?

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Enlli
Level 69: Guiding Light
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There are no loan phones these days, sad to say.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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