Recycle scam at it again

[Jbden]

Got a quote for my perfect iPhone 7 Plus 128g immaculate condition been in a enclosed case since the day I got it! Q£210 got an email today saying revised quote £42 !!!! Due to discoloured area on LCD (shading) this is rubbish & I dis not accept it I’ve asked for my phone back from them & if it gets lost of damaged on return they will need to pay the cost of £210. My phone I carefully looked after never has there been any problem with the screen so I’m sorry O2 Recycle you need to either stop with the recycling of phones or pay up what you say! I’m taking this further & I may even cancel my contact as I still have 14 days to do so!!

[MI5]

Check your IMEI number when it arrives too as another of their tricks is to get phones accidentally mixed up and return you someone else's damaged one......

[Jbden]

Ooh do they indeed yes I will be checking that when I get it back thank you.

[jonsie]

Good money this recycle lark!

[Cleoriff]

@Jbden

When the phone is returned and IF it isn't as you sent it, then you will probably need to make a complaint.

This sort of thing can't be allowed to carry on. It's getting more than ridiculous and bordering on a real scam.

It's out of the remit of assistance from our community managers.

Complaints link here, should you need it

https://www.o2.co.uk/how-to-complain

[EmilieT]

Hi @Jbden, I'm sorry to hear you've not had a good experience so far with O2 Recycle. I'll make sure to pass on your feedback to the Business, and it'd be great if you could come back and let us know how you're getting on with the return of your device! 

[Jbden]

Ok, so I got my device back & it it mine phew but it has a couple of scratches on the screen that were not there before & I had cleaned it with a lint free cloth. I’m not going to argue over it as I have not got the strength too & cannot prove it either way. Also there is no shading on the screen at all, I did the test myself! So sorry o2 recycle you lost a customer & also probably many of my YouTube followers from my channel!!!

[Jbden]

So I have sent my phone to another recycle company & there was nothing wrong with my phone & I got paid £220!! 😁 I made an official complaint to o2 & customer service was brilliant she would have sorted it out if I hadn’t already sent my phone somewhere else. Instead she gave me one months line rental credited to my account as an apology. Also is going to investigate the o2 recycle situation as someone is obviously either on the fiddle or they are not checking them correctly or not at all. Just wanted to update you all.

[Cleoriff]

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@Jbden wrote:
So I have sent my phone to another recycle company & there was nothing wrong with my phone & I got paid £220!! 😁 I made an official complaint to o2 & customer service was brilliant she would have sorted it out if I hadn’t already sent my phone somewhere else. Instead she gave me one months line rental credited to my account as an apology. Also is going to investigate the o2 recycle situation as someone is obviously either on the fiddle or they are not checking them correctly or not at all. Just wanted to update you all.

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That's excellent news @Jbden. Very pleased that making a complaint at least resulted in one months credit.

Out of curiousity, what other Recycle company did you use? Just interested... as they gave you such a good price with none of the hassle you get from O2 Recycle.

[Jbden]

I used Mazuma mobile. Although after I sent it I looked at the reviews 🙄 very much the same as O2 but with me they were fine & promised the amount I got. Also I looked up Samsung Recycle they actually offered me £267 unlocked but I had already sent to Mazuma. Never mind. Good idea to shop about though.