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Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Premium Texts (SMS)?


@Anonymous wrote:

It’s all very sneaky how they do this. We keep asking for a 2 step verification system put in place to stop this from happening 


And the silence from O2 is deafening!

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 63: Greatness Assured
Posts: 12,385
Registered: ‎31-03-2010

Re: Premium Texts (SMS)?

@TextCharges@FK When you eventually get in contact with customer service, you need to request they bar charge to mobile on your phone, and block all premium rate numbers. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

FK
Level 1: Joiner
Posts: 4
Registered: ‎12-07-2018

Re: Premium Texts (SMS)?

They could not help me in store so managed to get through on webchat in the end, was told to text STOP to 82450, they have also credited my account and hopefully put a block on the numbers!

Level 63: Greatness Assured
Posts: 12,385
Registered: ‎31-03-2010

Re: Premium Texts (SMS)?

@FK That's good news for you. This issue has become epidemic amongst many O2 customers. Why O2 is sitting on their hands doing nothing to deal with it is anyone's guess.

I DO NOT WORK FOR O2

Highlighted
Level 1: Joiner
Posts: 6
Registered: ‎03-01-2019

Re: Premium Texts (SMS)?

Strangely the £3.75 charge is still showing in my O2 app.
Anonymous
Posts: 0

Re: Premium Texts (SMS)?

It may get removed within 24 hours or when your next bill is produced