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Premium Texts (SMS)?

TextCharges
Level 1: Joiner
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Registered:
I’ve recieved a text today from o2 reading:

Hi. It looks like you recently sent your first premium text (SMS).

Just in case you didn't know, this sort of text isn't included in your tariff.

To check your charges and stay on top of your bill, head to My O2: http://s.o2.co.uk/6cRZoVk7

I have sent no texts different from usual. I’ve gone through my texts. Nothing to any company or strange number. I’ve been charged £3.75!!! Like I said I’ve sent nothing to any strange number. I have however recieved a couple strange automated spam text messages of which the numbers I blocked. Could that be what’s taken the 3.75? How can I be charged for receiving dodgy texts I didn’t sign up for?! So confused. Never replied back or anything just blocked the numbers the spam like texts were coming from.
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Glory1
Level 43: Bright Spark
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@Anonymous wrote:

It’s all very sneaky how they do this. We keep asking for a 2 step verification system put in place to stop this from happening 


And the silence from O2 is deafening!

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Bambino
Level 84: Resplendent
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@TextCharges@FK When you eventually get in contact with customer service, you need to request they bar charge to mobile on your phone, and block all premium rate numbers. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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FK
Level 1: Joiner
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They could not help me in store so managed to get through on webchat in the end, was told to text STOP to 82450, they have also credited my account and hopefully put a block on the numbers!

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Bambino
Level 84: Resplendent
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@FK That's good news for you. This issue has become epidemic amongst many O2 customers. Why O2 is sitting on their hands doing nothing to deal with it is anyone's guess.

I DO NOT WORK FOR O2



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TextCharges
Level 1: Joiner
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Registered:
Strangely the £3.75 charge is still showing in my O2 app.
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Anonymous
Not applicable
It may get removed within 24 hours or when your next bill is produced
Message 16 of 16
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