Possible Fraud

[Shannah-Hendry]

Hello I had ordered a phone over the phone that had been linked to another company I’ve received the two O2 sims but no iPhone 12. 

[madasaf1sh]

@Shannah-Hendry 

You need to contact the company that you ordered the Phone from if it wasn't o2. 
If it was o2 then you need to speak to the Sales Team 

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[b4u2]

Never trust anyone besides o2

if in doubt do without

best to walk into a local shop

[Shannah-Hendry]

Spoke to the sales team told me to speak to customer care.

[Bambino · Accepted solution]

@Shannah-Hendry If you purchased the phone through a third-party seller, they are who you need to speak to. If you still think you need to speak to O2 customer service call 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.