Porting number but no response

[Tincanx]

Hi all,

I've tried last Thursday to port my wife's phone number to a O2 payg sim (I've not yet credited it, so I hope that doesn't delay it?). I filled the form in and got the website page saying the form was submitted. Since then I've had no emails or texts saying anything has been done about it.

Any ideas, should I have at least had a text saying form recieved?

Thanks for the the help, she is going away tomorrow and the number change over is urgent.

[pgn]

Guide How to Top Up (PAYG) will help you do your first top-up, @Tincanx - and if port has worked, Guide: Migration & porting into O2 then you should be done. Worst case is the phone comes up with the number it was sent with, and 24hrs or so later, excluding weekends, after a few restarts of the phone, it should acquire the number you ported onto it from the old network. Any issues, you will need to call 4445 from it, or other numbers below. Good luck.

From a landline	0344 8090222	Standard UK rate
From abroad	+44 7860 980 202	Free†

[Tincanx]

Thanks I've just topped up via the o2 app. It still shows the original payg sim phone number. Assume now have to wait? 

[Tincanx]

One thing I did notice is when filling in rhe form it asked for the sim serial number but if I typed the whole sim serial number in (including the two 0) then the number is too long. I assumed therefore to use the serial number minus two zeros?

[madasaf1sh · Accepted solution]

@Tincanx 

Think you may have filled in the wrong form, are you porting from another network, or migrating from Pay Monthly to PAYG

As if porting you dont need the sim number you need to give o2 the PAC Code, and if you submit it today, it wont port till Tuesday. 

If MIgrating the number, then you need the old number and new number

I would call o2 on 4445 as they can give you the correct process to follow, and get it all submitted

[Tincanx]

Hi

Thanks, I'm porting from 3 to o2. I used the form that said to use if porting from another provider in to o2.

[Tincanx]

Double checked and the form is correct according to o2 website and it does ask for the serial number of the new payg sim as well as the two numbers.

[madasaf1sh]

As I said, you might be best contacting o2, on 4445, as the forms aren't 100% reliable.. @Tincanx 

Just noticed the new form asks for the Sim Number..