Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Recycling

Has anyone recycled a phone with o2? I sent it in the post a couple of weeks ago and I’ve heard nothing. It’s a lonely iPhone X and they offered me a couple hundred ££ so it’s not like it’s worth nothing.

HG00 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! speaking to some

need to speak to someone at 02, its impossible. no email. constantly on hold, then the opperator says goodbye... what ????? please can someone let me know how to speak to these people. its so frustraiting been trying for days now

sadlert by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! lost phone

I have lost my phone . I need to show Proof Of Usage to my insurer. Which contact email at O2 can help me ?

Resolved! Proof of purchase

Hi there, Just bought last Thursday from O2 online a new iPhone 12 mini and I collected it after two days at O2 local store as it was arranged between me and O2 sales department. The iPhone cost me ££591 something like that… and there was ne receipt ...

Alb1999 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Blacklisted

I bought a iPhone 12 second hand and I was told it was locked to o2. I have got home and found out it was blacklisted the seller has gone all silent and refuses to give money back what can I do to unblacklist it

Resolved! Esim not valid

Hey, I've been trying to set up an esim plan to connect to my Galaxy watch classic 4g version. Every time I try to add a plan it says that the esim is invalid or has been used already. I've already tried 3 esim packs and neither of them have worked. ...

LBoogie by Level 1: Joiner
  • 1 replies
  • 0 kudos