O2 cannot port my number after 2 months?

[Obi1]

I bought a 12 month sim from O2. After 2 months they cannot port my number. I just get told the same scripted response. 'We will get back to you in 5 days'.

Nobody ever gets back. I have not had any phone calls or contact. I have to contact them. Such utterly disgusting customer service.

Im not using the O2 sim as i need my number for personal reasons. So now i am paying for 2 sims. Is O2 in breach of contract therefore i can cancel or will they hit me with termination fees? Event though they have been utterly useless.

[gmarkj]

Is the account the number is currently on up to date (ie, no outstanding payments) @Obi1 ?
Who is the number held by currently, as porting normally means moving a number from one provider (eg EE) to another (eg o2)?

Have you followed the process in the porting guide - Guide: Migration & porting into O2 ?

How are you talking to o2? Hopefully not on live chat - try using the links in the contact guide to get in touch on social media:

Guide: How to find help & contact O2 

[Bambino]

@Obi1 To add to the advice from @gmarkj, a PAC is only valid for 30 days. If two months have passed, the PAC you gave to O2 would have expired. You would need to get a new PAC from your previous provider.