Pac code problems!

[Anonymous]

Hi there,

I’m in a real pickle!

I recently took out a new contract for my girlfriend, and she used a pac code from
Her old network to bring her number over to O2.
Anyway, we have broken up, and she wants to take her number with her on to her own contract with EE (not sure why EE, but that’s what she’s doing). That would be simple enough, but I can’t afford to pay off the whole contract to allow this to happen, and besides I want to keep the handset and line, just with a different number to hers, whilst also letting her take the old number with her... hope that makes sense!

Any ideas how to go about this?

All help gratefully received!

[MI5 · Accepted solution]

She can't have the number without cancelling the contract it's attached to, so she will either have to wait it out before she moves or pay up to move on now.

[Anonymous]

If I’m correct I can request/pay to have a new number assigned to my (the one I took for her) contract. If so, what happens to that old one? Can’t I pay an admin fee to get a pac code for it? Or have it moved to a pay as you go sim with O2, and then take it from that using a paccode?

[MI5]

No, sorry.

[Cleoriff]

Info about cancelling contract here @Anonymoushttps://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

You are also allowed one number change free of charge...

[MI5]

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@Cleoriff wrote:

Info about cancelling contract here @Anonymoushttps://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

You are also allowed one number change free of charge...

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Sadly, none of that helps this scenario.

[Cleoriff]

The op asked about a new number?...I gave the info based on that part of his question.....Also, it would seem far simpler to cancel the contract and allow the ex girlfiriend to take out her own OR ask her to take over payment for it....

[MI5]

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@Cleoriff wrote:

Also, it would seem far simpler to cancel the contract and allow the ex girlfiriend to take out her own...in my opinion...

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Yes, as I've already stated, but the OP can't afford to do that.

[Cleoriff]

And as I said in my edit...allow her to take over payment. However I've given advice as I see it. I wll leave you to it...

[jonsie]

If you were to change the number on that account then the number she wants to keep would be lost, it can't be transferred. The only way would be to pay off the handset and then you can cancel the contract and get the PAC. You just pay 30 days notice for the airtime.