Out of contract for years - phone still locked
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on 01-05-2020 18:33
Really dissapointed with O2 , I have been out of contract for over 2 years, today I put a different SIM into my phone... yup, my phone is locked.
Called the 202 line, they are only taking calls for people leaving or upgrading. I'd like to leave but obviously I can't because my phone is locked, even though I've been out of contract for over 2 years. This phone belongs to me, not them. The day the contract finished it should have been unlocked.
I filled in the online form to unlock phone, it says "may take 14 days". It's an absolute *bleep* take. I feel like upgrading to the most expensive phone they have, then cancelling payments and telling them to go £*#@ themselves.
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on 01-05-2020 18:37
Do you still have an account with o2?
Put that sim in the phone for a couple of days. When the my o2 app recognises the phone you can ask for it to be unlocked in the app.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 01-05-2020 18:39
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on 01-05-2020 18:39
How to here Guide: Unlocking an O2 phone to use a different SIM card
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-05-2020 18:47
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on 01-05-2020 18:49
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on 01-05-2020 18:49
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-05-2020 19:32
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on 01-05-2020 19:32
Good luck, you should get a text once the phone is unlocked @ZeebleTweeble
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on 01-05-2020 19:37
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on 01-05-2020 19:37
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

