Out of contract for years - phone still locked

[ZeebleTweeble]

Really dissapointed with O2 , I have been out of contract for over 2 years, today I put a different SIM into my phone... yup, my phone is locked.

Called the 202 line, they are only taking calls for people leaving or upgrading. I'd like to leave but obviously I can't because my phone is locked, even though I've been out of contract for over 2 years. This phone belongs to me, not them. The day the contract finished it should have been unlocked.

I filled in the online form to unlock phone, it says "may take 14 days". It's an absolute *bleep* take. I feel like upgrading to the most expensive phone they have, then cancelling payments and telling them to go £*#@ themselves.

[gmarkj]

Unfortunately the policy when you took out the contract was that phones were supplied locked.
Do you still have an account with o2?
Put that sim in the phone for a couple of days. When the my o2 app recognises the phone you can ask for it to be unlocked in the app.

[MI5]

@ZeebleTweeble 

How to here Guide: Unlocking an O2 phone to use a different SIM card 

[ZeebleTweeble]

thx. I did that on the app and on the website -- says they will get back to me within 7 days.

[MI5]

Usually quicker but who knows right now.......

[jonsie]

Good luck, you should get a text once the phone is unlocked @ZeebleTweeble 

[MI5]

I usually get emailed but generally iPhones are unlocked before it arrives.