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CzarinaMAA
Level 1: Joiner
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I have placed an order for a new phone and it says that it will come with free ear buds. I received my new phone but I did not receive my ear buds yet. Sadly enough, I can't find a way to track the order. Can somebody help me please?

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MI5
Level 94: Supreme
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@CzarinaMAA 

You need to claim from the phone manufacturer.

See the instructions received with your order.

If it's Samsung, see here https://www.samsung.com/uk/offer/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:

@CzarinaMAA 

You need to claim from the phone manufacturer.

See the instructions received with your order.

If it's Samsung, see here https://www.samsung.com/uk/offer/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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