Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Posts: 0
Accepted Solution

Order Confirmation?


I just bought an item on the O2 store but havnt got any confirmation email. Not sure why this would be?. I paid online then chose the option to collect from local store in the morning. Do I get order confirmation once store opens?. Chat facility currently not open at this time tonight (to ask them).


Posts: 84,052
Topics: 580
Solutions: 4,249
Registered: ‎04-01-2009

Re: Order Confirmation?

You should get email confirmation when the order is processed, it doesn't come from the store. You should see your order in MyO2 if it's in stock at the time of ordering. Bear in mind that it is a bank holiday today but for peace of mind you can call customer services. Forget live chat to be honest.....

Posts: 99,126
Topics: 765
Registered: ‎14-01-2013

Re: Order Confirmation?

Hi @Anonymous

As jonsie says it is Bank Holiday today so there is very little chance your order has been processed as yet

You can look in MyO2 to see if your info is showing online http://www.o2.co.uk/myo2

If you need to contact O2  then the link for that is here http://www.o2.co.uk/contactus

*The Game Is On*

Posts: 115,751
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Order Confirmation?

Check your spam folders just in case too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 0

Re: Order Confirmation?

Hi @Anonymous did you finally get the email confirmation?