Solved: O2 Store Delivered wrong Item

Anonymous · ‎05-05-2016

How do I complain about the online store delivering the wrong Item, I ordered a screen protector for a Galaxy S7 and they delivered one for a iphone 6/6s even though the dispatch note says galaxy S7. Every phone number is for Phones!!!!!

MI5 · ‎05-05-2016

Complaints link here http://www.o2.co.uk/how-to-complain
Will they not just re-order for you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎05-05-2016

Complaints link here http://www.o2.co.uk/how-to-complain
Will they not just re-order for you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎05-05-2016

Have you called customer service? http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

PhoneChanger · ‎05-05-2016

Best option is as already mentioned call customer services (asap as after 9am the lines get busier) they should be able to send you return packaging and the correct item out

jonsie · ‎05-05-2016

Most orders you get from O2 direct have a returns label included as part of the invoice.

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