O2 Store Delivered wrong Item

[Anonymous]

How do I complain about the online store delivering the wrong Item, I ordered a screen protector for a Galaxy S7 and they delivered one for a iphone 6/6s even though the dispatch note says galaxy S7. Every phone number is for Phones!!!!!

[MI5 · Accepted solution]

Complaints link here http://www.o2.co.uk/how-to-complain
Will they not just re-order for you?

[Bambino]

Have you called customer service? http://www.o2.co.uk/contactus

[PhoneChanger]

Best option is as already mentioned call customer services (asap as after 9am the lines get busier) they should be able to send you return packaging and the correct item out

[jonsie]

Most orders you get from O2 direct have a returns label included as part of the invoice.