Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Anonymous
Posts: 0
Accepted Solution

O2 Travel - using data overseas

Hi,

 

I am going away on Sunday and have the O2 travel activated on my account.

 

My question is that if I connect to the internet is the data truly unlimited? For £1.99 per day that seems like a really good deal and I don't want to get caught out and end up with a hefty bill if I use the internet quite a lot

 

thanks all

Posts: 115,906
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: O2 Travel - using data overseas

It is unlimited but speeds are throttled after you have used the first 100mb per day.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,100
Topics: 580
Solutions: 4,256
Registered: ‎04-01-2009

Re: O2 Travel - using data overseas

Posts: 99,365
Topics: 765
Registered: ‎14-01-2013

Re: O2 Travel - using data overseas

Not sure where you are going....but use WiFi wherever you can. That way you want get that hefty bill you were talking about Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 115,906
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: O2 Travel - using data overseas

You won't be charged any more than £1.99 a day as long as you are on a EU network, for data use.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,100
Topics: 580
Solutions: 4,256
Registered: ‎04-01-2009

Re: O2 Travel - using data overseas

If you are anywhere near bordering countries not covered by o2 travel, make sure you use manual network selection to prevent charges.

Anonymous
Posts: 0

Re: O2 Travel - using data overseas

Just had bill for £192 after visiting USA , roaming switched off and only used free internet ....... Beware 02 rip off

Posts: 84,100
Topics: 580
Solutions: 4,256
Registered: ‎04-01-2009

Re: O2 Travel - using data overseas

Switching off roaming is totally different to switching off mobile/cellular data. In any scenario you should have received a text stating you have reached the £40 threshold unless you have opted out. Call customer service to query the bill.

Posts: 115,906
Topics: 571
Solutions: 15,938
Registered: ‎04-04-2012

Re: O2 Travel - using data overseas

Maybe it was call and text charges?
Have you checked the breakdown in your MyO2 http://www.o2.co.uk/myo2 ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)