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Unauthorised access?
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on ‎04-05-2016 22:12
Solved! Go to Solution.

Re: Unauthorised access?
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on ‎04-05-2016 22:23
Check all is ok in My O2, change your password and then call customer service on 202 at 8am to query the text.
Re: Unauthorised access?
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on ‎04-05-2016 22:45
It could have been malicious or accidental but either way the system has blocked access so it's working.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unauthorised access?
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on ‎04-05-2016 23:33
With the number of scams flying around at the moment, it's always a good idea to double check with customer service before replying to a text or email. Scammers rely on people panicking and having knee-jerk reactions to reply immediately or click on malicious links if they get a message that their account may be compromised. Staying calm and verifying whether the message is legitimate is always the best course of action.
Re: Unauthorised access?
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on ‎04-05-2016 23:38
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Unauthorised access?
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on ‎05-05-2016 09:54
Hi @Scotteh Welcome to the community! Please come back and let us know the situation once you have spoken to customer services.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Unauthorised access?
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on ‎05-05-2016 18:48